This policy applies when a customer makes an advance online payment directly to Ruby Hall Clinic Services Private Limited for a confirmed service.
Cancellation requests
To request a cancellation, contact us as soon as possible at info@rubyservices.com or +91 89569 81693 and provide the payment reference, customer name and registered contact details.
Refund eligibility
A refund may be considered where the service is cancelled before it has begun, the service cannot be provided by the confirmed centre, or a duplicate or incorrect payment is verified. Charges already incurred for completed services, consumed materials or third-party services may be non-refundable where permitted by law.
Processing time
Approved refunds are initiated to the original payment method. While we aim to initiate eligible refunds within 7 business days, the time taken for the amount to appear may depend on the payment provider or the customer’s bank.
Failed or pending payments
If money is debited but the transaction shows as failed or pending, please contact us with the payment reference. Some failed payments are automatically reversed by the bank or payment provider.
Contact
Ruby Hall Clinic Services Private Limited, The Fifth Avenue, E4-C to E4-F, Boat Club Road, Pune – 411001, Maharashtra.